Welcome to our new Clinic !

PMC Isla Health System has moved its clinics to a new, improved, state-of-the-art clinic at the Airport Plaza in Tamuning, behind the existing Airport Plaza complex. As a result, the PMC I clinic in Dededo and the PMC II Women's clinic located in the Good Samaritan building are now closed definitely.

1. Why are you moving?
2. When will you move?
3. Will the clinic close while you move?
4. What will be the new clinic hours? What about the clinic hours of the Women's Clinic? Will there be Urgent Care hours?
5. Will you have the same doctors? Will you be adding more doctors?
6. Where will patients fill their prescriptions and get their lab tests done?
7. Will you offer mammography services?
8. What will happen to the Rotating Specialists Program?
9. How will the waiting areas be organized?
10. How will children keep themselves busy while waiting for their appointment?
11. How many parking stalls will be available for patients?
12. How many restrooms will you have on-site? What if I need to change my baby?
13. How long will I have to wait to see a doctor?
14. What health insurance plans do you accept? What forms of payment doyou take?
15. Where can I get more information about PMC and its services?

1. Why are you moving?

Our first reason is to improve patient care by integrating all our services offered at our two clinics into one location. For example, our Pediatrics and Ob/Gyn staff will now be working together more closely. Patients will also get more convenient access to services such as ultrasound, treadmill, x-ray and Mammography, which in the past were separated. The second reason is a need for improved operational efficiency, which should translate into better service for you.

2. When will you move?

We will move from July 9th to July 11th.

3. Will the clinic close while you move?

We anticipate closing for three days (July 9th to July 11th) to allow for the packing of all equipments, furniture and supplies from PMC I and PMC II, and setting these up in our new offices. Since we plan our move on a weekend, our clinic services should be interrupted for only one weekday. We apologize in advance for the inconvenience this may cause you. We hope that you will be pleasantly surprised by the changes.

4. What will be the new clinic hours? What about the clinic hours of the Women's Clinic? Will there be Urgent Care hours?

Regular hours for all Clinics are from 8:00 a.m. to 6:00 p.m., Mondays through Fridays.

5. Will you have the same doctors? Will you be adding more doctors?

Our staff will essentially remain the same . We will attempt to maintain a certain balance of providers in various specialties to best serve our patient population. We will add providers as deemed necessary to ensure quality patient care. For the most up-to-date list, please go to our website at http://www.pmcguam.com, and select "Meet Our Staff".Once we are settled into the new clinic, we will monitor any change in patient needs and preferences, and make adjustments to improve your accessibility to our services. Please give us your comments and suggestions by e-mail to info@pmcguam.com.

6. Where will patients fill their prescriptions and get their lab tests done?

The new PMC clinic will have a lab draw station and a pharmacy. The lab draw station will offer similar services to those that were provided in our Dededo clinic and will be operated by the same fine lab technicians from DLS Biopath. The pharmacy will also be operated by the same qualified pharmacist that ran the one next to PMC I in Dededo. Hours for both the lab and pharmacy will mirror the clinic’s hours of operation.

7. Will you offer mammography services?

We are currently recruiting for a certified Mammography Tech position. It is our intention to have a fully operational FDA certified mammography facility in the new clinic.

8. What will happen to the Rotating Specialists Program?

We will continue to host the familiar LA-based cardiologists, as well as Dr. Rubio, an endocrinologist from Manila. These physicians have shown a continuous dedication to our Guam community since 1995, and will continue to offer consultations and regular follow-ups for your convenience.In addition to this, we are also negotiating with some off-island specialists in dermatology, neurology and urology to come to our clinic on a regular basis. Check our website section on " Rotating Specialists" regularly to find out about any upcoming specialty clinics by our visiting physicians.

9. How will the waiting areas be organized?

Unlike PMC I in Dededo that had two separate waiting areas, there will be only one large waiting area in the new clinic, with enough seats to accommodate about 60 patients and guests. A few seats near the front desk will be equipped with classroom-like tilt-up desktops to make it easier for you to complete forms and other paperwork.Magazines along with healthcare educational materials will also be available for your benefit. Note that our clinic will be a smoke-free environment. If you absolutely need to smoke, please leave the waiting area and do so outside of the clinic and of its immediate surroundings, in order to avoid inconveniencing other patients.

10. How will children keep themselves busy while waiting for their appointment?

Toys and other "busy-body" gadgets will be available in the children’s waiting area for their amusement and distraction. A VCR-television will also be installed in the children’s play area to keep them occupied during your visit.

11. How many parking stalls will be available for patients?

There will be 67 parking slots for patients and guests, 4 of which will be for the handicapped. Additional parking slots have been set aside for physicians and staff use.

12. How many restrooms will you have on-site? What if I need to change my baby?

There will be five (5) public restrooms located throughout the clinic. There will also be two (2) baby changing tables, one at each side of the clinic. These will be located in the women's restroom across the Pediatric and Family Practice Clinic, and in the men's restroom across the Ob/Gyn Clinic.

13. How long will I have to wait to see a doctor?

Waiting times vary between patients with appointments and walk-ins. For patients with appointments, whether these were set the same day or in advance, you will often be seen at or shortly after your appointment time. Your waiting time should not exceed 15 to 30 minutes. Patient wait time for our off-island visiting specialists sometimes run longer due to extended diagnoses and assessments. In such cases, we apologize in advance for any delays and ask for your patience, as our specialists are merely trying to be as thorough as possible. In any case, please remember to come in at least 15 minutes before your scheduled visit to allow time to fill-in necessary forms.

For walk-in patients, the wait can be longer, up to a few hours on particularly busy days. Walk-in patients are comprised of those truly needing immediate attention based on an urgent care assessment, those who feel sick but have had symptoms for days, as well as those followingup on test results or in need of a prescription refill.

Our triage nurse will assess the urgency of each individual case and decide on the order in which patients will be seen. Please understand that those needing immediate care may be seen by a doctor before you, even though you may havearrived before them. Between patients with comparable need for care, the one who came in earlier will be seen first. We try to give patients an estimate of how long your wait will be, and we can often arrange for a same day appointment if you call early enough. For more information about our same day appointment, please check with our front desk staff or consult our website.

14. What health insurance plans do you accept? What forms of payment do you take?

Most of our patients are covered by a healthcare plan of some sort. We accept GMHP, Guam Health Shield, SaveCare, Staywell, Nanbo, Calvo's, Multicover, to name a few. We also accept some MIP and Medicaid patients provided they are deemed eligible for services by the appropriate government entity. Medicare patients are accepted if they have been established with us under an earlier health plan coverage.

For Worker's Comp and motor vehicle accidents (MVA), please consult your employer or car insurance carrier to find out if they will accept charges from PMC. We also accept patients on a self-pay basis, using cash, checks (verified by MCB), MasterCard or Visa credit cards. We also accept APAS (and soon Pacific Express) debit card. Feel free to call our office at 649-4501 for more information about your insurance plan or our payment options.

Tourists are also welcome at PMC. We accept most overseas travel insurance such as JI, Tokio Marine, etc. For more information, contact us, or call Micronesia Assistance Incorporation at (671)649-1910 or (671)649-8417.

15. Where can I get more information about PMC and its services?

Check our website at http://www.pmcguam.com for a comprehensive description of our services and an up-to-date list of our providers. You will also find useful health information on diseases common on Guam, health tips, news, and other interesting material for parents, women, and virtually everybody in our community.