We Consider your Comfort is Important "A professional staff dedicated to serving you and your family in a competent, courteous and cost-effective manner." Primary Care We care... about you Clinic hours Walk-ins & same-day appointments Regular appointments Health plan-covered services Payment for services

We care... about you.

At PMC, you will find a professional staff dedicated to serving you and your family in a competent, courteous and cost-effective manner. Our total care approach means we treat the whole patient.

A comprehensive examination during your first visit by your primary care physician will establish a basis for subsequent medical treatment. From that point on, even when your primary care physician is not available, you are guaranteed continuous care.

We believe you are best served by seeing one of our primary care providers. Our staff are certified in their area of specialty, whether it be in family practice, internal medicine, pediatrics or OB/GYN and midwifery. Whenever necessary, your primary care physician will refer you for consultation with a specialist. We utilize a network of both on-island and off-island specialists. Our clinic located in Tamuning makes PMC a convenient and logical choice for your medical care on Guam.

Clinic hours

PMC Clinic
(location)

177-C Chalan Pasaheru (Airport Road)
Tamuning, GU

Tel.:	647-6201
Fax.:	647-0045

Clinic Hours:

Monday - Friday: 8 am - 7 pm, Saturday: 9 am - 1 pm

Walk-ins and same-day appointments

At PMC, we understand your time is valuable, so we make every effort to accommodate you as soon as possible. For those illnesses and injuries needing quick attention, we provide walk-in and same-day appointments. We will have a physician specifically dedicated to manage walk-in patients, which means we will be able to take care of you anytime we are open. By calling us as early as possible on the day of the visit for the availability of a same day appointment, we hope to minimize your waiting time when you come in.

Regular appointments

For routine medical care, it is best to make an appointment. While we try to set medical appointments with the least amount of waiting, it sometimes takes up to 2 or 3 weeks to see your primary physician due to previously scheduled appointments. We suggest you arrive 15 minutes (patients previously seen in the clinic) and 30 minutes (new patients) before your appointment. If you are more than 15 minutes late, it may be necessary to reschedule your visit.

Please let us know at least one day in advance if you cannot make an appointment. Patients who miss appointments without advance notice will be charged a $25 "no show" fee, and may also be accepted thereafter only on a walk-in basis.

Health plan-covered services

To accommodate the needs and requests of our patients, we accept a number of health plans, such as Nanbo, Calvo, Staywell, Multicover, Selectcare, MIP/Medicaid, and other carriers. While we are pleased to provide this service to you, it is very difficult for us to keep track of all of the individual requirements of the plans.

Each plan has different coverage, as well as restrictions regarding the services that may be rendered, and, more importantly, where you should obtain these services to take maximum advantage of your plan's benefits. Even within a single health plan carrier, the plan it offers differ, depending on the coverage your employer has negotiated.

Providing the highest quality of medical care for our patients is our primary concern. We are more than willing to provide that care within your insurance plan guidelines, whenever possible. You are responsible for knowing, at each time of service, exactly what your plan guidelines are so we may prepare an accurate claim for the services covered. Unfortunately, if you do not inform us of special requirements defined by your plan and we order services that you need, such as lab work or hospitalization, that are not covered, we have no choice but to bill you directly for those charges. Payment for these services is your responsibility. With your cooperation and our help, you should be able to receive all of the insurance benefits you are entitled to, and we will be able to focus our efforts on your medical needs.

Payment for services

We ask that payment for insurance co-payments and medical services not covered by your health plan is settled at the time of visit, unless other reasonable arrangements have been made. Please have payments available to cover any co-payment required by your health plan. You may also be seen by our physicians on a self-pay basis, but you should be prepared to settle payment at the time of visit. We ask that you make an initial deposit to cover insurance co-payment or anticipated cost of service when you check-in.

For your convenience, we accept cash, on-island checks, Visa, MasterCard, American Express and JCB credit cards, and Pacific Express, MCB and Citibank debit cards. Patients may be billed for any outstanding balances not paid by their insurance and are due upon receipt. We will charge an additional $25 for returned checks, exclusive of any fees assessed by a collection agency. For more information about our services and billing policy, please call our Administrative Office at 649-4501 and ask for our Billing Office.